Poor Customer Service

Discussion in 'Ground Up' started by Americanmuscle13, Nov 14, 2014.

  1. divemistress

    divemistress Veteran Member Lifetime Gold Member

    195
    0
    May 21, 2014
    Oak Harbor, WA

    Protour I placed an order in June for a console part from Camaro Central. I was notified after fact it was on back order and would take 1-2 months.. well okay.. In October I got an email saying this..

    Greetings! We still have CON-171 on National Backorder with an ETA for early Janurary. Thank you for your patience!

    So I sent back this..

    I have no idea what this is for. Could you be a bit more clear on what part you are talking about? (by this time, I have forgotten about the back ordered part..)

    They sent back a short, this is for console part.
     
  2. Jerry SS 396

    Jerry SS 396 Veteran Member

    212
    0
    Nov 2, 2008
    NORTH JERSEY
    its pretty simple guys, THEY DONT CARE ! Im sure if a person higher up in any company knew about issues like this there would be a phone call or some type of a notification. The person who takes orders on the phone does just that ,takes the order, what happens from there is someone elses problem. Thats where the customer gets beat. That SUCKS !
     
  3. ssenay72

    ssenay72 Veteran Member

    135
    0
    Sep 21, 2012
    Leominster, MA
    The few times I had to call them they were crabby/bitchy to me so im all set with that. They delivered everything I ordered (eventually).
     

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