Customer service beyond expectations!

Discussion in 'Ground Up' started by OsborneConst, May 20, 2015.

  1. OsborneConst

    OsborneConst Veteran Member Lifetime Gold Member

    Oct 25, 2009
    Kalamazoo, MI
    I ordered a carpet kit (ACC) from them in september that was gray. I have since decided that I wanted to go with black. I called them yesterday on the phone at 5:59 pm (they close at 6:00) and the woman took down all of my information, and said she would pass it on to her supervisor, and they would call me back tomorrow (which is today). They just called me back, and not only are they going to exchange it for free, they are going to pay the shipping too!
  2. mark wagner

    mark wagner Veteran Member

    Jul 31, 1999
    Saylorsburg Pa. USA
    That's awesome! above and beyond the call! I have had good luck with Ground Up in the past too, as well as with other site sponsors. another good reason to keep going back!
  3. Fbodywarehouse

    Fbodywarehouse Veteran Member NastyZ28 Sponsor Lifetime Gold Member

    Mar 7, 2006
    Cool I sent a guy their way yesterday for some sheetmetal we did not offer
  4. Chrisbourcier

    Chrisbourcier Member

    Aug 31, 2015
    Oakbank Manitoba
    That is great to hear. I just started dealing with them about 4 months ago for my 2 Camaro builds. I always email a lady by the name of Marsha. She has been super helpful everytime

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